Global Logistics Policy
We are committed to providing efficient and reliable delivery services to customers around the world to ensure that your shopping experience is pleasant and smooth. Please read the following logistics policy in detail to learn about our global delivery methods, timeliness and costs:
- Delivery methods:
– We provide express delivery services worldwide, including five cooperative logistics companies: FedEx, DHL, UPS, USPS, and Royalmail.
– Due to differences in logistics policies in some countries and regions, express delivery may not be delivered. To avoid affecting the progress of order transportation, please contact our customer service before placing an order.
– We will assume that you can use any logistics company. If you have special requirements, please contact our customer service. No matter where you are, we will provide corresponding services.
- Delivery Time:
– Express delivery is usually delivered within 8-15 working days after the order is confirmed, depending on the destination and logistics company services.
– If you need a faster logistics service, please contact our customer service.
- Shipping Policy:
– We provide free shipping services worldwide. Regardless of the number or total amount of goods you purchase, we will provide you with free shipping.
- Tracking and Notification:
– All express delivery orders will be provided with a tracking number, and you can track the order status in real time through our website or the website of the cooperating logistics company.
– We will promptly notify you of the delivery progress and delivery time of your order by SMS or email.
- Delivery Insurance:
– We will provide delivery insurance for all express delivery orders to ensure that any unexpected losses during the delivery process are compensated.
- Exchange and Return Logistics:
– If you need to exchange or return goods, please contact our customer service team, who will provide relevant logistics guidance and support.
- Special Circumstances:
– International delivery may be affected by customs inspections and policies of the destination country, which may result in extended delivery time or additional customs duties. Please contact our customer service for confirmation before placing an order.
The above are the terms of our global logistics policy. If you have any questions or need further help, please feel free to contact our customer service team.